TERMS OF SERVICE

These terms of service (Terms) set out how to book onto one of our online business coaching courses ,  our coaching or classes offered as well as any other service or product delivered to you (Service) and who we provide our Service to you. Please read these Terms carefully before you make a booking. These Terms tell you who we are, how we will provide the Service constitute a legally binding agreement and govern the relationship between you and us.

INFORMATION ABOUT US

References to “we”, “us” or “our” means Kate Strong of PO Box 3382, Bristol BS6 9PF, UK. You can contact us by emailing hello@katestrong.global. References to “you” or “your” means anyone who books one of our Services.

ADDITIONAL TERMS THAT APPLY TO YOU

These additional terms also apply to your use of our website and any booking you make:

  • Our privacy policy www.katestrong.global/privacy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate
  • Our website terms www.katestrong.global/terms which will apply whenever you use our website.

SERVICES

  1. You can book a Service by emailing or calling us or by visiting our website and adding your selected Service to your shopping cart. The shopping car can be reviewed and amended at any time prior to payment of the Service fee.
  2.  If you book a Service you will be required to enter your billing and contact information so that we can process your booking and take payment of the Service fee. Payment will be taken fro your credit or debit card provided within five (5) days of the booking. We will notify you if we are unable to take payment from the credit or debit card provided.
  3. Once you have confirmed your booking and paid the Service fee, we will send you a confirmation email setting out the details of the Service you have booked and confirming your place on it. Once you have received this email, a legally binding agreement is formed between you and us in accordance with these Terms.
  4.  If we are unable to accept your booking for any reason, we will notify you by email and payment will not be taken. Whilst we make every effort to ensure that our website is up to date, we may not be able to accept your booking, for example, if our Service has reached full capacity, there is a pricing error or other circumstances beyond our  control.
  5. We will provide you with a schedule of the dates of each one-to-one session (a Session) and other important information about the content of the Service prior to the Service start date. The dates included in the schedule are estimates and may be subject to change at our sole discretion. If the date of a Session is re-arranged, we shall provide you with reasonable notice in advance.
  6. The specification of our Services on our website or contained in our catalogues, brochures or other marketing material (the Service Specification) are guidelines only and do not form part of these Terms or have any contractual force. Whilst we use every effort to ensure that our marketing material is kept up to date and accurate, we are not responsible for information contained within our marketing material or on our website that differs from the Service that is delivered to you. We reserve the right to amend the Service Specification at any time to comply with any applicable law or regulatory requirements, or if the amendment will not materially affect the nature or quality of the Service, and we notify you of such amendment.
  7. We also offer a free online course. To sign-up for this course, you will be required to provide your contact details including your name and email address. Your contact details and any other personal information that you provide will be processed and stored in accordance with our privacy policy

OBLIGATIONS

We shall:

  1. use reasonable endeavours to deliver the Service in accordance with the Service Specification in all material respects;
  2. comply with all applicable law and regulatory requirements; and
  3. deliver the Service with reasonable care and skill.

You shall:

  1. co-operate with us in all material matters relating to the Programme: and
  2. provide us with such information as we may reasonably require in order to deliver the Service and ensure that such information is complete and accurate in all material respects.

If performance of any of our obligations under these Terms is prevented or delayed by any act or omission by you or your failure to perform any of your obligations (Your Default):

  1. without limiting or affecting any other right or remedy available to us, we shall have the right to suspend your access to the Service until you remedy Your Default, and to rely on Your Default to relieve us from the performance of any of our obligations in each case to the extent Your Default prevents or delays our performance of any of our obligations; and
  2. we shall not be liable for any costs or losses sustained or incurred by you which arise directly or indirectly from our failure or delay to perform any of our obligations as set out in Clause 5.1.

INTELLECTUAL PROPERTY

  1. At all times we (or our licensors) remain the owner of all intellectual property rights in the Service and any materials created for and provided to you in course of delivery of the Service shall be owned by us.
  2. In consideration of the Service fee we grant you, or shall procure that direct grant of, a fully paid-up, non-exclusive, non-transferable licence to use the Service Materials for the duration of the Service for the sole purpose of meeting the requirements of the Service and performing any requirements as part of the Service.
  3. Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Service materials provided to you. Use of the Service materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of our intellectual property rights, and the intellectual property rights of our licensors.

CANCELLATION AND REFUNDS

  1. Subject to Clause 7.2, you have a right to cancel your booking within fourteen (14) days from the date of your booking as stated in your confirmation email (Booking Date). If you cancel your booking within fourteen days of the Booking Date you shall be entitled to a full refund of the Service fee.
  2. If the Service starts within fourteen (14) days of your Booking Date, you can still cancel up to fourteen (14) days after the Booking Date, but you must pay for the part of the Services that has been delivered to you during this period.
  3. If you cancel your booking more than fourteen (14) days after the Booking Date, you will not be entitled to a refund.
  4. To request that a Session is rescheduled please contact hello@katestrong.global. We will do our best to accommodate requests to reschedule Sessions, provided you give us at least two (2) working days’ notice. In the event that we are unable to provide a Session on the date specified, we will offer you an alternative date and provide you with at least 5 working days’ notice prior to the scheduled start time of that Session

CONFIDENTIAL INFORMATION

  1. Each party undertakes that it shall not at any time disclose to any person any confidential information belonging to the other party except as permitted by Clause 8.2.
  2. Each party may disclose the other party’s confidential information:
  3. to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out that party’s obligations under these Terms. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this Clause 8; and
  4. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
  5. Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under these Terms.

OTHER IMPORTANT TERMS

  1. Subject to the limitations set out in these Terms and to the extent permitted by law, we shall only be liable for damages suffered, paid or incurred by you as a direct result of a breach by us of these Terms, up to the amount paid by you for the applicable Service.
  2. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your personal information.
  3. The material displayed on our website and provided as part of any Service is provided without any guarantees, conditions or warranties as to its accuracy. You acknowledge and agree that our Service provides business and life coaching, which is a comprehensive process that explores different areas of life, including but not limited to work, finances, health, relationships and education. The services and advice provided as part of the Service are based on our experience and expertise and in no way guarantees any particular results.
  4. You are solely responsible for implementing the techniques developed through the Service. We are not responsible for your business decisions or for implementing any policies or procedures in relation to your business which are covered in the Service.
  5. Nothing in these Terms is intended to limit or exclude any statutory rights you may have as a consumer (if any) or limit our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

MISCELLANEOUS

  1.  We may transfer our rights and obligations under these Terms to another organisation.
  2. These Terms are between you and us. No other person shall have any rights to enforce any of the terms in respect of our guarantee. Neither of us will need the consent of any third party before bringing these Terms to an end or making changes to them.
  3. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this Clause 10.3 shall not affect the validity and enforceability of the rest of these Terms.
  4. We reserve the right to amend these Terms at any time. If we make changes to these Terms, we will post the revised Terms on the website and update the last updated date at the top of these Terms.
  5. These Terms shall be governed by the law of England and Wales and subject to the exclusive jurisdiction of the English courts.